Business Analyst

Job Description

Business Analyst

Location: Daventry Head Office with hybrid working pattern

Salary: Up to £40,000 per annum based on experience 

Contract Type: Permanent

About National Care Group

National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.

What’s in it for you?

• The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
• You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
• You will work at an organisation that celebrates age, gender and diversity within an inclusive culture.
• The organisation promotes an environment of wellbeing with support for you to stay healthy and happy.
• The opportunity to earn rewards through a Refer a Friend scheme.
• Access to an app called Wagestream, enabling greater control over your finances.
• Access to hundreds of high street discounts, including the opportunity to have a Blue Light Card.

About the Role: 

As the Regulatory and Quality Intelligence Officer, your main responsibility will be analysing data across systems, creating reports for the Board, Executive Board and Senior Management Team, on a monthly, weekly, daily and ad hoc basis. You will support the Quality Team to prepare for internal and external inspections by producing data packs. You will also monitor and report on the completion of internal inspections and assessments of visits undertaken by the Quality Auditors and Heads of Quality. The role will involve supporting other Executive Team members with data analysis requests.

What You’ll Do:

• Monitor statutory notifications, safeguarding referrals, incident reporting, flag under-reporting, and report on emerging trends and themes.
• Review Nourish, Radar, Camascope and other data platforms dashboards to provide analysis to key stakeholders on trends and risks.
• Provide data to and follow up on the completion of outstanding incident reports and escalating trends to all relevant stakeholders.
• Produce summary reports of internal quality improvement actions.
• Prepare data packs for regulatory and internal inspections.
• Interpret and analyse qualitative and quantitative data from internal, local, and national sources to produce Board, Executive Board and Senior Management Team reports.
• Support the Quality team to analyse internal and external regulatory inspection reports to identify trends in non-compliance.
• Ensure information used in analysis is valid, authentic, reliable, current and sufficient. 
• Monitor external regulator websites to provide sector comparison between competition. 
• Monitor and provide management information on Service Risk profile changes.
• Support the wider Quality Team, Operational Directors and other stakeholders with analysis and reporting requirements.
• Attend Quality Business Reviews, Restraint Reduction Network and other key data meetings as required.
• Attend meetings and service visits across the National Care Group estate as well as sector-based conferences as required.

What We’re Looking For:

• Demonstrate experience of exceptional analytical skills and the capability to handle and interpret qualitative and quantitative data.
• Proven experience of working within Adult Social Care in England.
• Have knowledge of regulatory requirements in the health and social care sector for England and/or Wales.
• Bachelor’s degree in Business Administration, Management, IT, Finance or a related field or equivalent by experience.
• The ability to review large bodies of text efficiently with strict attention to detail. Be detail-oriented with excellent organisational skills
• Proficient in data analysis tools and software, including Excel, Python or R programming skills and Tableau or Power BI.
• The ability to work independently to achieve the wider team goal/objective/KPI
• Demonstrate excellent communication skills, both written and verbal

Don’t meet every single requirement? We invite you to apply anyway!

At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!