Area Operations Manager

Job Description

Unlocking the potential of the people we support through person centred care...

National Care Group is one of the UK’s leading providers of care and support services to vulnerable adults across the UK. Our mission is to enable the individuals we support to live full, rewarding and happy lives. Through planning focused on the individual, we help every person achieve their potential, develop new skills and live as independently as possible within their community. 

National Care Group is an award-winning business and provides a great team environment, with support teams on hand for all financial matters, HR and Training, Quality and Marketing.

We have an exciting opportunity for an Area Operations Manager to be part of the leadership team in our South East region which includes Norfolk and Essex. 

This role attracts a competitive salary of £46,000 plus a benefits package.

Area Operations Manager Riole:

The role is key in developing our services further and ensuring quality in every aspect for the individuals we support. The role will be responsible for building upon existing trusted relationships and developing new relationships with local commissioners and external agencies including CQC.

Leading a team of Registered Managers, the role requires proven management experience with the ability to coach and develop the wider colleague team to ensure person centred support is in place for the individuals, evidenced in great support plans and appropriate risk assessments. The role requires a high level of commercial acumen and well-developed organisational skills to meet our high internal standards which are referenced against CQC regulations.

Everything we do is focused on the individuals we support so that they have every opportunity to maximise their potential

Who are we looking for?

Proven experience working in the care industry as an Area Manager, Regional Manager or Operations Manager is essential and the experience of Supporting Living, Learning Disability and Mental Health complex care is sought.

You must be able to evidence strong leadership skills coupled with the confidence and experience to lead a programme of service improvement.

You will also require the following skills and experience:

• Experience of developing and managing budgets across a wide team
• Accountability for achieving KPI’s and financial budgets across the region
• Effective decision-making skills
• Ability to effectively manage and develop a team
• Proven experience in developing a care business’ growth both through business development and organically
• A rounded trouble-shooter with the ability to spot problems/trends and implement improvement strategies through to completion
• Highly analytical
• Full understanding of CQC requirements and legislation

 This role requires the role holder to be fully vaccinated against Covid-19 unless clinically exempt.